Return and Refund Policy
Refund and Return Policy
Aleio Perfumes' REFUND AND RETURN POLICY
- Aleio Perfumes is dedicated to offering the best shopping experience to enhance our customers’ lives. As opened or used perfume products cannot be reused or resold, the items cannot be returned to the seller once delivered.
Our products contain premium natural extracts and ingredients, and damages due to neglect, improper usage, or incorrect application will not be covered under this policy. This also does not cover any adverse reactions due to specific sensitivities to a product or ingredient, and you are advised to conduct patch tests as recommended with each product.
Refund Policy
Aleio Perfumes is not responsible for any damage after the delivery of the products.
An unboxing video is mandatory with the original packaging in case of claims on missing items, leakage, breakage or damage, or incorrect product.
In case of a refund claim, kindly contact our customer care on [Your Contact Number] or write to us at [Your Email Address] with the necessary images and videos related to your claim, with the subject line “Refund For [Order Number]”.
If the package is tampered with, damaged, or defective, kindly refuse to accept the package from the delivery partner on the spot.
Contact the customer care team on [Your Contact Number] if the order is marked as delivered but is not received by the customer within 3 days of the product being marked as delivered. No refunds shall be made after this period.
Contact the customer care team on [Your Contact Number] if the order is marked as delivered but is not received by the customer within 3 days of the product being marked as delivered. No refunds shall be made after this period.
The refund amount does not include the delivery charge, as they are non-refundable by delivery partners.
Any Cash on Delivery (COD) refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
A claim for a refund should be made within 24 hours of order delivery with the aforementioned details.
If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Aleio Perfumes.
Aleio Perfumes will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.
Return Policy
In extreme cases of damaged product delivery (leakage, broken, missing items) due to transit, a refund or exchange can be initiated after a thorough verification of the refund policy.
The customer should contact our customer care within 24-48 hours in the event they receive a damaged, broken, or leaked product.
Cancellation Policy
Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Orders cannot be canceled once shipped from the warehouses, and an amount of ₹75 will be deducted if the order is returned back to the seller (prepaid orders).
FAQs
Q.1) After acceptance of cancellation/refund, how long would it take to receive back my funds?
Refunds for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
In the case of a COD order, a refund shall be issued to the bank account shared with the customer support team by the customer within 4-7 working days of cancellation acceptance.
Aleio Perfumes will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.
Q.2) Does the policy cover opened/used products?
No, the policy does not cover products that have been opened/used. The policy only covers orders having leakage, broken, or missing items.
Q.3) How can I cancel my order in case I placed it by mistake?
For orders placed by mistake, you can cancel those orders yourself on the checkout order confirmation page within the first few hours, or you can reach out to customer care on +916351124657 or write to us at contact@aleioperfumes.com.